Remember what it's like

I read an article recently that I found challenging. Do we remember what it's like to be a volunteer at different levels? A guy tells the story of being in the army and how the army worked his butt until it fell right off. Well, one day a general came to encourage the troops and asked how they were doing. They said bad and that they were too tired. He told them that that can find time to sleep and that he sleeps in the back of his car while being driven around. The troops were so angry at how out of touch the general was. The troops aren't driven around and seriously don't have time to sleep- that's what they were telling him.

What would our volunteers tells us if we asked them?
Are we listening to what volunteers are saying or brushing off their thoughts on accident.
How are we doing respecting their time?

Good challenges for me.